Effective Communication: Active Listening and Assertive Speaking

Strengthen your crew's communication and see an improvement on safety and performance. When the base of workplace communication - listening and speaking - is weak there is higher potential for injuries and property damage. This second installment of a 3-part series also addresses understanding non-verbal cues and using positive assertiveness.

Topics:

  • Good and bad listening habits
  • Tips for active listening
  • Aggressive, unassertive, and assertive behavior
  • Asking for assistance

Use in conjunction with the Effective Communication Instructor's Guide to maximize your learning experience.

Available on:On Demand
Length: 15
Audio: EN
Subtitles: EN, JA, RU, SP
Item no: DVD0-42
Categories: HR & Familiarization
STCW: Personal Safety (A-VI/1-4)


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