Conflict Management

Disagreements are a natural part of all interpersonal relationships but it's how we manage and resolve these conflicts that determines whether we have healthy relationships or not.

In this video, you'll learn how to handle conflict in a professional manner so future interactions with fellow crew members are productive.


  • Understand the three phases of managing disagreements
  • Learn how to reveal what is at the root of a conflict
  • Determine the ideal outcome and implement a solution
Available on:On Demand
Length: 3
Audio: EN
Item no: OD0-005
Categories: HR & Familiarization
STCW: Personal Safety (A-VI/1-4)

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